FAQs – Google Business View

Business View FAQ’s

General

How will Google Business Views help my business?

When internet users search Google for your business, they will be presented with your Google+ details and the ‘See Inside’ images on the search results page. These panoramic virtual tours will also appear on Google+ Local pages, Google Maps and other Google properties allowing customers to see your layout, the ambience, what you offer, and other features of your business interior. By using the embed codes  you can also link to these images from your own website, retaining visitors for longer and attracting more business. Learn more about the benefits to you on the Google Maps Business View page.

Why are businesses being photographed and how can I see the pictures?

Google Trusted Photographers take high-quality still photos that are stitched into 360-degree views. These Trusted Photographers are independent contractors who have been trained and certified by Google to produce high quality panoramic images. As a business owner, you can also upload your own photographs to Google by signing into Google+ Local. You’ll be able to see the photos and 360-degree panoramic imagery directly on Google search results and on your Google+ Local page.

Cant I just do it myself?

You cannot take the panoramic pictures for Google business Views yourself, Trusted Photographers are specially trained to take the high quality photos of your business using fisheye lenses and a rotating camera pano-head, and stitch them together to present the 360-degree interactive walk-through of your business. You can still upload your own pictures and panoramic photos to your Google+ page, but Business View Virtual Tours can only be collected by Google Certified Photographers and Agencies.

Can any type of businesses participate?

There are certain businesses and organisations that are not eligible for the Google Business Views program. Please call to discuss your eligibility or not.

What is your relationship with Google?

Google Business Views can only be photographed by a Trusted Photographer or Agency. We are an independent contractor and are not employed by Google, are not agents of Google, or affiliated with Google in any way. Trusted Photographers have to pass stringent training for taking panoramic pictures, uploading them, moderating them, and publishing them on Google properties, maintain certain standards and practises, and have the correct equipment before Google being certified.

The Order Process

How do I order and How does the process work?

The first step is to contact us. You can reach us in a number of different ways – Phone 01621 851651, Mobile 07742 559833 – Email us at admin@wolant3d.com, or use the contact form on our website. You may also message us on facebook, Twitter or on Google+. After initial discussions and possibly making a site visit, we mutually arrange a date and time for the shoot. We will arrive at your premises with our camera and tripod set-up. We then shoot the film, edit, upload and publish to your Google+ page and maps. We then email links to you to embed the virtual tour and view/download your  photos.

How do I pay?

We require payment up front and can accept Paypal, Bank Transfer or Cheque.

How much does it cost to get a virtual tour of my business?

Prices start from £195 depending on the size and complexity of the tour. The cost of the photo shoot varies by the number of “panos” required to show off your business. There are some external shots that are required by Google, but the rest are determined by you. A small shop may only require 2-3 panos whereas a restaurant may require more. The fee is a single payment that covers the business photography, processing the images and posting the tour to Google’s servers maps, and pages. After the work is complete there are no other costs involved and no ongoing fees.

Are there discounts if I have more than one business or am a charity?

Yes. If you have more than one location we can offer discounts when booked at the same time. Charities please contact us for more information.

The Virtual Tour Photo Shoot

How long will the photo shoot take?

In general we will be on your premises for between 1-2 hours deopending on the number of panoramas required. But this varies depending on the size of your business, the number of aisles, the number of Point of Interest shots, etc.

Do I need to make any special preparations to my business before the photo shoot?

You are welcome to clean and tidy things up prior to the photography session, however the aim of the photographs is to show customers what they would expect to see if they visited your business on any normal day.

Which areas of my businesses will be photographed?

That will be up to you, but generally Photo shoots show the public facing areas of your business. You can work with the photographer to determine what areas of your businesses you would like to highlight, or exclude from the shoot. In general private areas such as staff rooms, toilets etc. are not included in the shoot.

Will the photo shoot disrupt my business in any way?

We will work around your schedule to ensure the photos are taken at a convenient time for you and your business. All we need to bring is a tripod and camera set-up, no other special equipment, or lighting is needed. That means the photo shoots are non-disruptive and will not interfere with your normal business operations. As we try to avoid taking photographs of any people though, so it will be best to arrange the shoot at a quiet time.

Will people be included in the photo shoot?

Because the aim of the tour is to display the inside of your business, we attempt to have as few people in the shots as possible. During the shoot, our photographer will alert customers and employees that the premises are to be photographed. Any faces uploaded to Google will be blurred anyway.

How long will it take for the tour and pictures to be published online?

The end result is usually live on the web within a few days to a week.

Privacy and Legal

What privacy and legal measures will be taken?

Our photo shoots will avoid any private areas and areas you do not want featured. Additionally, our photographers will always alert customers and employees before a photo is taken, to uphold their privacy. All faces that appear in the final images will be blurred. Also any other data picked up such as photographs, computer screens, license plates, adult material will also be blurred.

Who from my business can give legal permission for the photo shoot?

You must have the required authority to allow us access to the premises and take photographs which will be used by Google in its products and services. People with the authority will include the business owner, the manager or director who can authorise on behalf of the business. Please note that when you sign the Google terms and conditions before any photo shoot, you are confirming that you have the required authority for this.

Can Google use the photographs in other pages or applications other than Google+ Local pages?

Google can at their discretion use the images taken in other products or services that makes your business information more useful and accessible to users. As an example, your business will be integrated with Google Maps to allow customers to find the virtual tour Street View imagery of your premises. They may also use them in future applications or ways, but they will always be in a way that benefits you.

Do I own the photos taken by the Trusted Photographer?

You will own the photos taken by us once you have paid in full for the service, but the agreement you sign also licenses the use of the photos to Google and the Trusted Photographer who can publish the images.

Can I review the photos after they are taken and before they go live on my Google+ Local page?

The virtual tour will be made live on Google before you can view it as a ‘walk- through’ experience. The individual photos will need to be ‘stitched-together’ before becoming live, and because that takes considerable processing after being uploaded, you will not be able to review the images before then.

Can I blur the images or take down the virtual tour from by business listing?

Yes, if there are any issues or problems you can ask us to blur out areas of the panoramic images or you can ask for the tour to be taken down.

Could my photos be removed for other reasons?

Yes, if any of your photos are found to violate the Google photo policy. they may be removed. But as the images are thoroughly checked before being uploaded, that is unlikely.

Additional Questions

Can I embed these images on my business website?

You can embed the tour on your website or social pages for your customers to enjoy. To embed the virtual tour on your website, it is easy to grab the embed code straight from Google Maps, and paste the HTML into your website. There are even more advanced options using the Google Maps API.

Can I have a repeat photo shoot?

You can call us back out to re-shoot your business as often as you want, possibly if you have a renovation or for seasonal times of the year. The work will be chargeable at a rate to be agreed between you and the Trusted Photographer. Any new tour will replace the original on Google.